is designed to comply with existing and proposed federal standards for the privacy and confidentiality of health care information. The database and software components are structured to provide that maintenance and routine troubleshooting occur with no access to your personal information. A security system helps protect against unauthorized access or misuse by authorized users.

All forms that request personal information (name, address, e-mail address, etc.) employ the https communications protocol to ensure secure and encrypted transmissions over the Internet.

To assist you in finding healthcare providers or other services located near you, may collect and use information regarding your location if you have allowed this functionality.

Access and Disclosure does not disclose or provide access to any personal information to anyone without your permission, unless ordered to do so by a court of law or otherwise required by law. We may disclose information required to report under state law incidents of suspected child abuse and neglect to the appropriate state or local authorities. However, we may not disclose the original patient records, including for civil or criminal proceedings which may arise out of the report of suspected child abuse and neglect, without consent.

Court Order

We may disclose information required by a court order, provided certain regulatory requirements are met.

Emergency Situations

We may disclose information to medical personnel for the purpose of treating you in an emergency.


We may use and disclose your information for research if certain requirements are met, such as approval by an Institutional Review Board.

Audit & Evaluation Activities

We may disclose your information to persons conducting certain audit and evaluation activities, provided the person agrees to certain restrictions on disclosure of information.

Reporting of Death

We may disclose your information related to cause of death to a public health authority that is authorized to receive such information.

Secretary of Health and Human Services

We are required to disclose PHI to the Secretary of the U.S. Department of Health and Human Services when the Secretary is investigating or determining our compliance with the HIPAA Privacy Rules.

Business Associates

We may disclose your PHI to Business Associates that are contracted by us to perform services on our behalf which may involve receipt,use or disclose of your PHI. All of our Business Associates must agree to: (i) Protect the privacy of your PHI; (ii) Use and disclose the information only for the purposes for which the Business Associate was engaged; (iii) Be bound by 42 CFR Part 2; and (iv) if necessary, resist in judicial proceedings any efforts to obtain access to patient records except as permitted by law.


Right to Access: You have the right to request to inspect and/or get copies of your own protected health information for as long as we maintain it, as required by law. You must submit your request in writing to the Privacy Official. If you request a copy of the information, we may charge a fee for the costs of copying, mailing, staff time or other supplies associated with your request. We may deny your request to inspect and copy in certain circumstances. If you are denied access to protected health information, you may request that the denial be reviewed. Another licensed health care professional chosen by ASIC Recovery Services will review your request and the denial. The person conducting the review will not be the person who denied your request. We will comply with the outcome of the review.

Right to an Electronic Copy of Electronic Medical Records: If your protected health information is maintained in an electronic format (known as an electronic medical record or an electronic health record), you have the right to request that an electronic copy of your record be given to you or transmitted to another individual or entity.

Right to Amend: You have the right to request that we amend your protected health information if you feel the information is wrong or incomplete. To request an amendment, your request must be made writing explaining why the information should be amended and submitted to our Privacy Official. We may deny your request under certain circumstances.

Right to Request Restrictions: You have the right to request that we place additional restrictions on our use or disclosure of your protected health information. We are not required to agree to any restriction that you may request. If we do agree to the restriction, we will comply with that restriction unless the information is needed to provide emergency treatment to you or unless the use or disclosure is otherwise permitted by law.

Right to an Accounting of Disclosures: You have the right to request a list of instances in which we disclosure your protected health information during the last 6 years. If you request this accounting more than once in a 12 month period we may charge you a reasonable, cost-based fee for responding to these additional requests.

Out-of-Pocket Payments: If you paid out-of-pocket (or in other words, you have requested that we not bill your health plan) in full for a specific item or service, you have the right to request in writing that your protected health information with respect to that item or service not be disclosed to a health plan for purposes of payment or healthcare operations, and we will honor that request.

Right to Request Confidential Communications: You have the right to request that we communicate with you about your protected health information by alternative means or alternative locations. Your request must be made in writing and must specify the alternative means or location, and provide satisfactory explanation of how payments will be handled under the alternative means or location you requested.

Right to a Paper Copy: If you have received this Notice electronically, you have the right to a paper copy at any time. You may download a paper copy of this Notice from our website, at, or from our Privacy Official.

Links to Third Party Sites

The Internet site may contain links to other Internet sites (“Linked Sites”). Links are strictly for informational purposes, and the appropriateness of such links is based on the judgment of the ASIC Recovery Services Internet Work Group. The Linked Sites are most likely not under the control of ASIC Recovery Services, and ASIC Recovery Services is not responsible for the content of any Linked Site that it does not control, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. ASIC Recovery Services is not responsible for webcasting or any other form of transmission received from any Linked Site. ASIC Recovery Services provides these links as a convenience, and the inclusion of any link does not imply endorsement of the site by ASIC Recovery Services or any association with its operators.

Linked sites will open in a new browser window, clearly indicating to users that they are leaving the Internet site. ASIC Recovery Services annually re-evaluates all external health related websites to which it links.

Passive Tracking Mechanisms

ASIC Recovery Services is firmly committed to protecting the privacy of website visitors. ASIC Recovery Services uses Web logs and temporary Internet cookies to gather information about site visitors. We use remarketing tracking pixels and visitor browsing data to serve internet advertising to past site visitors and to reach similar audiences.

The following are examples but not limited to information collected during a typical website visit:

  • The date and time of the visit as well as length of stay
  • The pages of viewed during the visit
  • The IP address of the computer used to visit the site
  • The type of Web browser and operating system used to view the site
  • The Internet domain from which a visitor accessed the site

ASIC Recovery Services uses Web logs as a way of conducting basic market research and to study how the site is being used. ASIC Recovery Services periodically analyzes the Web logs and may implement improvements or refinements based on information in the Web logs.

Cookies are packets of information that a website transfers to a user’s computer for record-keeping purposes. They are a means of keeping track of a user’s preferences during a visit to a Web site. Some services on our website use multi-session cookies, also known as “persistent cookies.” Persistent cookies are:

  • Small bits of text temporarily stored in your computer
  • Placed on your computer for more than a single session
  • Used to differentiate between new and returning site visitors, to customize our website for frequent visitors, and to assess site design and content

Persistent cookies placed on your computer will expire two years after your last visit to our website. ASIC Recovery Services uses cookies from third party vendors to serve ads based on past visits to

Use and Sharing of Cookie Data

We do not use session cookies or persistent cookies to collect PHI and we do not share any data collected from cookies.

If you do not want information to be collected via cookies, you can turn off cookies in your browser. To turn off cookies in Microsoft Internet Explorer, choose Tools from the top navigation, select Internet Options, choose Privacy and change the settings for Information on may be read with cookies turned off.

We collect and store no other information about you when you visit our site unless you choose to provide it. For example:

  • If you send us an email or submit an online form, we will receive only the personal information you include in the form.

Phone Numbers

ASIC Recovery Services may collect information on calls to numbers listed on the ASIC Recovery Services website and marketing materials. This information includes the caller’s phone number, the name displayed on the Caller ID and other caller information (such as call source, call duration, location, device).

ASIC Recovery uses analytics tools developed by approved vendors to analyze the activity of interactions as consumers use our website and our products and services. ASIC Recovery uses information collected to improve customer experience and website performance. Information is collected in a HIPAA-complaint platform and is not shared with third-parties for marketing purposes.

Spyware does not deploy spyware or any software that aids in gathering information about a person or organization without their knowledge and which may send such information to another entity without the consumer’s consent.

Site Sponsorship

ASIC Recovery Services is the sole sponsor of all content on No other company or organization contributes funding for the site.

Complaints may be filed with the following authority’s:

Regulatory Division – Substance Abuse Investigations:

512-834-6650 Option 8

Substance Abuse consumer and/or family members with a complaint:

512-834-6650 Option 8

The Joint Commission

One Renaissance Boulevard

Oakbrook Terrace, Illinois 60181

Phone: 630-792-5411▪ Fax: 630-792-4411

Texas Health & Human Services Commission, or

Texas Health & Human Services Commission

Regulatory Services Complaint and Incident Intake, Mail Code E-249

P.O. Box 149030

Austin, TX 78714-9030

512-834-6650 Option 8

Complaints regarding false, misleading, or deceptive advertising may also be reported to:

Office of the Attorney General

Consumer Protection Division

P.O. Box 12548,

Austin, Texas 78711-2548


Any individual can contact for further informationabout our privacy policies at:

3256 Lackland rd

Fort Worth, Texas 76116

(817) 616-0504